In my business, I use remote access to work with clients nationwide. I help them with trouble shooting QuickBooks, setting it up or training clients on the proper way to enter transactions. I usually use WebEx (from within QuickBooks Premier Accountant Edition) and have meetings with the client. I'll send them an email invite, they click on a link to download the application and grant me access to their QuickBooks. Since I'm using their QuickBooks, I don't need to worry about whether I have the same year of QuickBooks or not. When our remote session is over, I no longer have access to their system. It works great!
Once, I had a client who really wanted a training session (she was going to have a baby REAL soon and need to get some things done), but I was on vacation. I needed a break from the beach and sun, so I went in to the condo, logged into her computer remotely and was able to have a consultation with her. She was thrilled and I was glad that I could help her! Remote access makes it possible to serve clients from anywhere you have an internet connection!
If a client is using QuickBooks for Mac, then I have them install Logmein Free and use my name as the password so that I can log in via their account. Then, when we're finished with our session, I have them change the password back so I no longer have access--this protects me and reassures the client.
In addition to Logmein, you could use PCAnywhere, GotomyPC or a number of other remote access services. But, I encourage you to try remote access--it can make you much more productive and efficient. If you have access to 2 computers, have a 'remote' session with yourself so you can see how it works and feel more comfortable using it. Once you get used to it--you'll wonder how you lived without it!
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