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Long for Success Blog

Intuit Outage -- Alternatives

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Evidently, there was a massive outage at an Intuit Data Center and many Intuit websites and applications are down.  The official word is "Intuit continues  working to restore full service to a number of websites and applications, including QuickBase, that became unavailable at about 7pm Tuesday, Pacific time.  Our first priority is to give customers full and complete access to our services and their data as soon as possible.  We are also investigating the cause of the problem and will take measures to prevent a recurrence.  We appreciate our customers' patience."

So, here's some alternatives in the meantime:

  1. Emailing
    • Use Outlook -- in QuickBooks, go to Edit>Preferences>Send Forms>My Preferences to change it to use Outlook.
    • In the Invoice (or Estimate or form), go to File>Save as PDF or you can download CutePDF Free (www.cutepdf.com) and print to PDF.  Then, use another email service (like Gmail) to send an email and attach the PDF to it.
  2. Payroll -- Use a free Paycheck calculator http://www.paycheckmanager.com/free_payroll_calculator.aspx or the Circular E (www.irs.gov) to calculate paychecks manually.  You may need to issue manual checks instead of direct deposit.  Then, you can enter it in QuickBooks later.  If you use Assisted Payroll, call them to see how they want you to handle it.
  3. Credit Cards -- Write down the customer information and process the payment later.  Be sure to maintain the sensitive credit card info securely until it can be destroyed later.
    • Call to get an approval code
      • Vista & MasterCard 800-228-1122
      • AMEX 800-528-2121
      • Discover 800-347-1111
  4. QuickBooks Online -- You may need to write down orders/invoices or manually write checks and enter the details later.

Keep in mind that any of us could be without power due to a severe thunderstorm, flood, tornado, fire, earthquake, hurricane, snow storm or a number of other problems.  It happens and as business owners we have to deal with things calmly and professionally.  Usually your customers, vendors and employees wiill understand the situation.  As small business owners, we need to have a backup plan of how to continue operating when an emergency strikes--whether it is a natural disaster or a failure in technology.  You may want to make sure you have 'business interruption insurance' that would cover losses in certain circumstances.  

Rest assured that Intuit is doing everything possible to fix it and ensure it doesn't happen again. 

Update at 9:45 CT Wed 6/16 from Intuit here--several websites are back up now: http://bit.ly/bMlTZb

 

 

Improve your Online Visibility with Intuit ProLine WebListings

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Like most small business owners, many QuickBooks consultants, accounting and tax professionals, bookkeepers, IT consultants and others have a hard time with marketing and getting new clients.  It can be especially challenging when it comes to increasing your online presence.  Most of us cannot afford to spend thousands of dollars on Search Engine Optimization (SEO).  Yet, everyone wants their website or profile to rank high in search engine results because “97% of consumers use the Internet when researching products or services in their local area (Kelsey Group, 2010).”   When QuickBooks users or potential clients are searching online for help, will they find your profile or website?

Now, there is a service to help level the playing field for us at a reasonable cost.  Intuit ProLine WebListings allows QuickBooks ProAdvisors to “get listed on 90+ websites like Google Maps, Yahoo! Local, Superpages, Yellow Pages, Bing & more and can potentially reach thousands more clients by boosting their online presence…..As an added benefit for Certified ProAdvisors, your listing is further distinguished; your highest level of certification is displayed with your profile picture.”  Intuit is offering members of the ProAdvisor Program the service at a discount so it is only $10/month.   Details about ProLine WebListings here  https://proadvisor.intuit.com/member/newFeatures.jsp     

Marketing doesn’t have to be hard and increasing your online presence just got a whole lot easier!  For the price of a couple of lattes a month, you can improve your search rankings and online visibility with QuickBooks users and potential clients.  

Disclaimer:  I am a member of the Intuit Trainer/Writer Network and an Advanced Certified ProAdvisor.  I am posting about this because I think it can help you grow your business.  I do not get any affiliate compensation or anything for endorsing Intuit ProLine WebListings or the ProAdvisor Program.

 

 

Quickbooks Company File Diagnostic Tool

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The QuickBooks Company File Diagnostic Tool was released today.  It should prove very helpful with problems opening a company data file in QuickBooks. 

As an Intuit contact told me "This tool can be used to "diagnose & Repair" any issue related to QuickBooks Company file open failure - due to any reason - 6000 series error, connection lost, corruption, assertion etc. It works on any company file from 2006 onwards.  We hope this is going to be of great help for our customers"

I did notice that it is only to diagnose and repair QuickBooks company files (QBW) and not backup (QBB), portable (QBM) or Accountant's Copy files (QBA).

Specifically, "The QuickBooks Company File Diagnostic Tool is designed to help diagnose and repair damage within a QuickBooks company file.  At this time the tool is targeting damage which may prevent opening a company data file in QuickBooks."

Here is the Knowledge Base Article with all the details on it and instructions on how to use it: http://support.quickbooks.intuit.com/support/pages/knowledgebasearticles/899095

Please share your comments and experiences about this new tool!

 

Intuit Community Forums--Create an Effective Profile

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It is surprising how many people do not complete their profile for the Intuit Community Forums. The forums are a great resource for both users posting questions and contributors providing answers. Completing your profile can enhance the benefit you receive from the community forums. Let’s consider it for both the user and the contributor.

When someone reads a question posted by a user, it may be helpful if they could go to your profile to get some additional information and insight about your business. This can help them offer a better answer or suggestion for you. Also, users often request to be contacted, but fail to complete the contact information in their profile. (You should not include contact information in the post itself.) For example, profile information you should complete includes:

· Line of business
· Description of your business
· Years in business
· Top selling product or service
· Website
· Best way to contact you
· Fun facts about yourself (optional)

In addition to the above information, if you are a contributor on the community forums and an accounting professional, then you should also complete information on your accounting practice, including:

· Professional designations
· Services provided
· Products supported
· Industries served

By contributing answers you are demonstrating your knowledge to others and often they may want to contact you for additional help or consulting. Contributing on the forums is a great way to enhance your reputation and get some new clients. You want to make it easy for people to find out more about your practice and to contact you. It is against the community rules to post links to your website in your posts, but you can post a link to your profile instead (which can include a link to your website).

So invest a few minutes of your time, complete (or update) your profile and enhance the benefit you receive from the community forums!

 

Need a Logo --Have a Contest

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Since I had a new business name, I decided that I need a new logo too. I heard about Intuit Creative Solutions partnering with 99Designs where you can hold a logo design contest. It sounded interesting, so I decided to check into it. (http://intuit.99designs.com)

You can set the prize amount that you want to pay the winning designer. There are some fees involved so the base cost is about $200 ($150 to the winning designer). My contest cost just over $250 with $195 going to the winning designer.

You create a brief with details and information about your business, target market and what you're looking for in the logo. You need to indicate how the logo will be used and exactly what you want delivered. You need files for Adobe Photoshop or Illustrator (EPS or API) so the logo can be re-sized and maintain the quality. I also asked for the logo in black & white and with a transparent background.

Most contests are for 7 days (but you can extend it) and you can get 100% refund if you don't like any of the designs submitted. However, if you guarantee the contest then more designers are likely to enter and submit their designs for your consideration. After a few days, I guaranteed the contest because I felt confident that I would be able to select a logo for my business.

Here's some of the things I learned during this process:

1. You really need an idea of what you want so you can let the designers know what you're looking for in a logo.

2. You need to provide feedback on what you like and don't like to guide the process. I sent comments to the designers and would ask them to make changes as needed.

3. You need to know what makes a good logo--which I researched during the process. A good logo is:
  • Simple and uncluttered
  • Memorable
  • Works in a variety of formats (ie black & white, small for Twitter, Linkedin or Facebook or large for Webheaders)
  • Represents your brand or image
  • Colors and fonts matter and convey different messages
  • Avoid clip art and stock images

4. The designers are great at following YOUR directions

5. I would have loved to have paid a professional graphics person to help advise me during the process.

When I first started my contest, I looked at some of the designers and their work and I invited a few to enter my contest since I liked their work. As the contest for my logo progressed, I was keeping up and providing feedback on what I liked and didn't like and things seemed to be going ok for awhile. Since I'm not very creative myself, I was impressed with a lot of the designs and I soon found myself overwhelmed with choices and options to consider.

I decided to solicit the opinion of others on what they thought about the logos submitted. It was interesting to hear the feedback from others. I asked people I knew and respected for their opinion. Plus, I asked group members of various Linkedin groups and the AIPB listserv group. In addition to hearing from accounting professionals, I heard comments from architects, engineers, attorneys and many other small business owerns. THANKS to everyone who took the time to provide feedback to me!

Evidently some of the logos looked like a Crest ad, the AT&T logo, a cruise line or airline, or a variety of other things. I found that women liked some logos while men liked other ones. One logo was a horizon which appealed to some, while others saw it as a day care or learning center. Some didn't like the logos that were long and horizontal. Some people thought some of the logos looked like I was running for a political office! Some people liked a minimalist approach while others were more artsy. There were a couple of designs that appealed to a lot of the people expressing their opinion--both men & women. It was great to have a 'focus' group and hear their opinions, but I realized I needed to chose which logo was right for my business.

Some of the best feedback I received was to consider how the logo would work in various formats--such as FaceBook, Twitter or Linkedin. What about in black & white when the logo is copied or faxed? How will it look as a web header? This was a good test and helped eliminate some of the designs.

Ultimately, I had about 30 designers submit over 400 variations of logos for my consideration. I realized that there were several that would be a good logo. But ultimately, the logo needed to represent my business and personal preference as well.

I finally decided on a logo which can represent helping clients achieve greater heights, increasing growth, a path to success, etc. Interestingly, some people see it as increasing swishes, others see a wave gaining momentum while others see a sail. For me, it seemed perfect since I love the lake and watching the sailing regattas on the weekend. Plus, I could think of many analagies to sailing and growing a business -- charting a course, navigating the winds of change, etc. that I could incorporate into articles, speeches or whatever. This one was my personal favorite which made it the right one to represent my business.

Using Intuit Creative Solutions partnered with 99Designs to get a logo, business card, or help with a website is great for small businesses on a limited budget. However, I would still recommend consulting with a graphic artist to get their professional opinion, guidance and assistance. If your budget doesn't allow this, then you should do your homework and research -- I researched colors, fonts and characteristics of good logo. However, instead of spending my time doing that, I would have preferred to pay for a consultation with a graphic artist.
 


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